1.0     GENERAL

  • This procedure lists disclaimers that clarify Prestige’s services and work scopes. These disclaimers support our policy of being transparent with our customer.

  • Our trained staff detail customer cars with the greatest care possible. However, if any mechanical or electrical/electronic components fail for no reason while at our shop, Prestige will not accept any responsibility to make repairs. Examples of such failures could be windows or doors malfunctions, autos not starting, convertible roofs not working, seats locking up, electrical or screen displays failing etc.

  • On check-in, we ask our customers to identify and point out, before we start detailing, any components or parts already broken or in a condition about to fail. Extra care will then be taken during the cleaning process in these areas.

  • In any case, Prestige will not be responsible to repair near failing parts that may tear, break, or come loose in the cleaning process.

  • If we find defective materials or loose-fitting parts while cleaning, we may not be able to clean them properly and will advise the customer.

2.0      INTERIOR DETAILS / CLEANING: 

  • Customers are requested to clear their personal items from their vehicle before appointments. Prestige will not be held responsible for any lost items. There may be an extra charge of $25 to remove and repack owner items left in the auto.

  • Glove box interiors will not be cleaned and Owner contents in glove boxes will not be disturbed.

  • Child car seat(s) should be removed prior to the appointment If you wish the seat cleaned under the child seat. We are not experts in re-installing child seats to meet specifications.

  • For autos that have extra dog hair or dirt conditions that are greater than the average amount and take extra time to detail, there will be a surcharge. This charge can vary from $50 (small), $75 (medium) and $100 (large) depending on the extra work required. The detailer working on the auto will assess this charge as the work proceeds

  • Prestige normally do not clean the inside of enclosed canopies on large trucks because most owners have them filled with tools and supplies and the inside is difficult to access. If cleaning of these area is required, it is available at an optional price.  

3.0      EXTERIOR DETAILING / CLEANING:  

  • Prestige is not responsible for any paint damages during the polishing/waxing or external detailing process that may occur on painted surfaces that are aging, that are of inadequate cover/design or have started to lift or crack off the surface.

  • Prestige will not take responsibility for any damages to paint protective film (PPF) coverings that may occur during the washing process. We ask all customers before starting if they have any protective coatings and if so, we wash those areas with a low-pressure water hose and not a pressure washer to avoid any possible damage.

  • For vehicles with aftermarket window tinting, we clean the glass as carefully as possible and do not use any sharp cleaning tools. In any event, we do not take responsibility for any film that lifts or breaks during the cleaning process.

  • Prestige only cleans the sunroof glass surfaces with the sunroof in the closed position. We do not open sunroof windows to do any track area cleaning. The sunroof tracks are best maintained by the auto glass shops. They have the expertise to clean and re-grease the tracks and check all the drainage/lubrication systems & vents to ensure proper movement and water drainage.

  • Prestige is not responsible for any decorative items such as auto brand emblems, trim or roof racks or other such items that may be damaged in the standard cleaning process. Customers need to ensure that emblems and trim and decorative items are in good condition, not faded and not starting to peel or lift off the bonding surfaces.

4.0    SPECIFIC ITEMS

  • Prestige may install, as a courtesy, cabin filters that the customers supply. We will, however, not be responsible for these installations or for any subsequent repairs as a result of the installation.

  • Prestige will not be responsible to replace weak or dead batteries.  We avoid using any electrical devices on cars that may drain a battery, but leaving doors open during the cleaning process can drain a battery if it is in a weak state. Customers need to ensure their battery is in proper fully charged working condition. 

  • Prestige takes care when washing and cleaning engines. There are isolated cases where electrical fuse boxes or other electrical devices are not properly sealed allowing water to penetrate and causing engine starting problems. When this occurs, Prestige requests the auto owner to bring the car back and we will do an engine drying. We are very experienced on drying and this solves most cases. Prestige will not take responsibility to pay owners service bills from others to dry the engine.

5.0      PRESTIGE HAND WASH

  • A Prestige Hand Wash is a one (1) hour “maintenance wash and cleaning" designed for newer or for previously detailed vehicles. It is not meant to be a deep cleaning or detailing service. You may get a Hand Wash with any vehicle size, but keep in mind the expectation and quality are far different than a full detail appointment that can take from 5-8 hours of labor. 

6.0       GIFT CERTIFICATES

  • Gift certificates are available in person or by phone at our front desk.

  • Certificates have a 6-month expiry date and are based on a specific service for a specified auto brand and model.

  • The service may be subject to additional charges if the vehicle needs cleaning beyond the normal work scope due to extreme conditions such as high dirt levels, dog hairs, extensive stains, tree sap deposits and any other items that take a longer time to treat.

  • Our gift certificates have a zero sale value when issued, but the buyer is required to pay for the service when the appointment is booked.

  • The receiver of the gift certificate will normally schedule the detailing work to suit their schedule at a time after receipt of the gift.

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